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KLM Royal Dutch Airlines
, legally Koninklijke Luchtvaart Maatschappij , is the flag carrier airline of the Netherlands. KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group and a member of the SkyTeam airline alliance. Founded in 1919, KLM is the oldest operating airline in the world, and has 35,488 employees with a fleet of 110 (excluding subsidiaries) as of 2021. KLM operates scheduled passenger and cargo services to 145 destinations.
Being heavily affected by the COVID-19 pandemic, KLM cut at least 6,000 jobs total. It also said that the decisions of the government to have all the passengers and crew COVID-19 tested before flying will have an impact on its flights. On December 16, 2021, Air France-KLM announced an order for 100 Airbus A320neos to be divided between Transavia and KLM. This was the second order placed within 24 hours after Qantas ordered 20 Airbus A220s and A321XLRs from the same company. In July 2022, KLM was forced to cut their summer schedule due to disruption at airports across Europe.
KLM Asia
A Boeing 747-400 Combi in KLM Asia livery. Pictured is PH-BFC, the aircraft involved in the KLM Flight 867 incident. This aircraft served the subsidiary from 1995 to 2012 before being transferred to KLM and repainted in the mainline KLM livery, where it remained in service until its retirement on 14 March 2018.
KLM Asia is a wholly owned subsidiary registered in Taiwan. The airline was established in 1995 to operate flights to Taipei without compromising the traffic rights held by KLM for destinations in the People's Republic of China. Aircraft operated by the subsidiary receive several modifications to their livery: the Flag of the Netherlands and Europe are removed while KLM's stylised Dutch Crown logo is replaced with the KLM Asia wordmark.
The fleet of aircraft operated by the subsidiary consists of seven Boeing 777-200ER and two Boeing 777-300ER aircraft as of March 2020. KLM Asia initially operated the Amsterdam-Bangkok-Taipei route with Boeing 747-400 Combi and Boeing 747-400 aircraft. Since March 2012, it has operated the revised Amsterdam-Taipei-Manila route with Boeing 777-200ER/-300ER aircraft.
KLM Asia aircraft are also occasionally used to service other destinations in the wider KLM network.
Despite this scenario, the only PRC destination that KLM Asia aircraft services is Hong Kong, a special administrative region outside of Mainland China.
Fleet strategy
KLM's first of 8 Boeing 787-10 aircraft was delivered on 28 June 2019; it featured 100th anniversary markings.
On 19 June 2013, KLM ordered 7 Airbus A350-900s. In June 2019, Air France–KLM announced that KLM will not take up any of the group's ordered A350s, because of fleet rationalization purposes.
CEO Ben Smith has announced at Air France's Investor Day (5 November 2019) in Paris that"in the near future" KLM will only use the 777 and 787 as their long-haul fleet, retiring their 13 A330's.
In December 2021, Air France-KLM ordered 100 Airbus A320neo family aircraft to replace KLM and Transavia’s Boeing 737 Next Generation and Air France’s Airbus A320’s.
KLM has several aircraft painted in special liveries; they include:
PH-BVA, a Boeing 777-300ER, features an orange forward fuselage that fades into the standard blue to commemorate the Netherlands national team's participation in the 2016 Summer Olympics in Rio de Janeiro.
PH-BKA, a Boeing 787-10, features the standard KLM livery with a 100 wrapped around its lettering on the plane, this is because of the 100 years of being an established airline.
Cabin
KLM has three cabin classes for international long-haul routes; World Business Class, Economy Comfort and Economy. Personal screens with audio-video on-demand, satellite telephone, SMS, and e-mail services are available in all cabins on all long-haul aircraft. European short-haul and medium-haul flights have Economy seats in the rear cabin, and Economy Comfort and Europe Business in the forward cabin.
World Business Class
A Business Class seat on board a former refurbished KLM Boeing 747-400
Economy Comfort and Economy Class seats on board a KLM Boeing 787-9 Dreamliner
World Business Class is KLM's long-haul business class product. Seats in the older World Business Class are 20 inches (51 cm) wide and have a 60-inch (150 cm) pitch. Seats can be reclined into a 170-degree angled flat bed with a length of 75 inches (190 cm). Seats are equipped with a 10.4-inch (26 cm) personal entertainment system with audio and video on demand in the armrest, privacy canopy, massage function and laptop power ports. World Business Class seating is in a 2–2–2 abreast arrangement on all Airbus A330s.
In March 2013, KLM introduced a new World Business Class seat to the long-haul fleet. Dutch designer Hella Jongerius designed the new cabin. The diamond-type seat is manufactured by B/E Aerospace and is currently installed on all Airbus A330s and Boeing 777s. The seats were also refurbished on former KLM Boeing 747-400s between 2013 and 2014. The new seats are fully flat and offer 17-inch (43 cm)-high definition personal entertainment systems. When fully flat, the bed is about 2 metres (6.6 ft) long. The cabin features a cradle-to-cradle carpet made from old uniforms woven in an intricate pattern, which is combined with new pillows and curtains with a similar design.
A completely new design of Business Class seat was introduced with the launch of KLM's Boeing 787; this aircraft's business class seats are based on the Zodiac Cirrus platform used by Air France. The new seats lie fully flat, with a 1-2-1 layout so every passenger has direct aisle access, a large side-storage area and 16-inch (41 cm) HD video screen. Dutch design group Viktor & Rolf has designed and provides amenity kits to World Business Class passengers. A new design will be introduced each year and the color of the kits will change every six months. The kit contains socks, eye mask, toothbrush, toothpaste, earplugs and Viktor & Rolf lip balm.
In 2022, KLM announced they would retrofit Boeing 777 aircraft in their fleet (notably, the 777-300 and 777-200) with seats in a 1-2-1 reverse herringbone configuration while installing Premium Comfort seats. These new seats will feature a "door" for extra privacy.
Europe Business Class
Europe Business Class is KLM's and KLM Cityhopper's short-haul business-class. Europe Business Class seats are 17-inch (43 cm) wide and have an average pitch of 33 inches (84 cm). Middle seats in rows of three are blocked to increase passengers' personal space. Europe Business Class seats feature extra legroom and recline further than regular Economy Class seats. In-seat power is available on all Boeing 737 aircraft's. Europe Business Class has no personal entertainment. Seating is arranged 3–3 abreast with the middle seat blocked on the Boeing 737 aircraft, and a 2–2 abreast arrangement on the Embraer E-Jet family and Embraer E-Jet E2 aircraft.v
Premium Comfort
In 2022, KLM announced they would retrofit their long haul fleet to include Premium Comfort. Premium Comfort will be a new cabin in front of Economy Comfort, with between 21 and 28 new seats featuring a 13" touch screen, a movable leg- and footrest, 7.8 inches recline (20 cm) and up to 6.7 inches (17 cm) more pitch than Economy seats. Passengers in Premium Comfort can also enjoy better food and beverage service than passengers in Economy and Economy Comfort. Booking Premium Comfort will also grant you SkyPriority benefits at the airport.
The first aircraft equipped with Premium Comfort Class will operate on routes to North America. It is anticipated that passengers will be able to book Premium Comfort to a growing range of destinations from the end of the August 2022.
Economy Comfort
Economy Comfort is the premium economy class offered on all KLM and KLM Cityhopper flights. Economy Comfort seats on long-haul flights have 4 inches (10 cm) more pitch than Economy Class, a 35–36-inch (89–91 cm) pitch and recline up to 7 inches (18 cm); double the recline of Economy. Economy Comfort seats on short-haul flights have 3.5 inches (8.9 cm) more pitch, totaling 33.5–34.5-inch (85–88 cm), and can recline up to 5 inches (13 cm) (40%) further. Except for the increased pitch and recline, seating and service in Economy Comfort is the same as in Economy Class. Economy Comfort is located in a separate cabin before the Economy Class; passengers can exit the aircraft before Economy passengers.
Economy Comfort seats can be reserved by Economy Class passengers. The service is free for passengers with a full-fare ticket, for Flying Blue Platinum members and Delta Air Lines SkyMiles Platinum or Diamond members. Discounts apply for Flying Blue Silver or Gold members, SkyTeam Elite Plus members and Delta SkyMiles members.
Economy Class
The Economy Class seats on long-haul flights have a 31-to-32-inch (79–81 cm) pitch and are 17.5 inches (44 cm) wide. All seats are equipped with adjustable winged headrests, a 9-inch (23 cm) PTV with AVOD, and a personal handset satellite telephone that can be used with a credit card. Economy Class seats in Airbus A330-300 aircraft are also equipped with in-seat power. The Economy Class seats on short-haul flights have a 30-to-31-inch (76–79 cm) pitch and are 17 inches (43 cm) wide. The Economy Class seats on short-haul flights do not feature any personal entertainment. The long-haul Economy Class seating is in a 3–4–3 abreast arrangement on the Boeing 747-400, Boeing 777-300ER aircraft and on Boeing 777-200ER aircraft, a 3-3-3 abreast arrangement on the Boeing 787-9 aircraft, and a 2–4–2 abreast arrangement on the Airbus A330 aircraft. The short-haul Economy Class seating is in a 3–3 abreast arrangement on the Boeing 737 aircraft and a 2–2 abreast arrangement on the Embraer 175 and 190 aircraft, and the seats on these aircraft are 17 inches (43 cm) wide.
Services
In-flight entertainment
KLM's in-flight entertainment system is available in all classes on all widebody aircraft's; it provides all passengers with Audio/Video on Demand (AVOD). The system includes interactive entertainment including movies, television programs, music, games, and language courses. About 80 movies including recent releases, classics and world cinema are available in several languages. The selection is changed every month. The in-flight entertainment system can be used to send SMS text messages and emails to the ground. Panasonic's 3000i system is installed on all Boeing 747-400, Boeing 777-200ER, and on most of the Airbus A330-200 aircraft. All Airbus A330-300 and Boeing 777-300ER aircraft, and some Airbus A330-200 aircraft are fitted with the Panasonic eX2 in-flight entertainment system.
KLM provides a selection of international newspapers to its passengers on long-haul flights; on short-haul flights they are offered only to Europe Business Class passengers. A selection of international magazines is available for World Business Class passengers on long-haul flights. All passengers are provided with KLM's in-flight magazine, the Holland Herald. On board flights to China, South Korea and Japan, the airline offers in-flight magazines EuroSky (China and Japan), in either Chinese or Japanese, and Wings of Europe (South Korea) in Korean. On 29 May 2013, KLM and Air France launched a pilot scheme to test in-flight WiFi internet access. Each airline equipped one Boeing 777-300ER in its fleet with WiFi, which passengers can use with their WiFi-enabled devices. Wireless service was available after the aircraft reached 20,000 feet (6,100 m) in altitude.
Catering
World Business Class passengers are served a three-course meal. Each year KLM partners with a leading Dutch chef to develop the dishes that are served on board. Passengers in Europe Business Class are served either a cold meal, a hot main course, or a three-course meal depending on the duration of the flight. All chicken served in World and Europe Business Class meets the standards of the Dutch Beter Leven Keurmerk (Better Life Quality Mark). KLM partnered with Dutch designer Marcel Wanders to design the tableware of World and European Business Class.
Economy Class passengers on long-haul flights are served a hot meal and a snack, and second hot meal or breakfast, depending on the duration of the flight. On short-haul flights, passengers are served sandwiches or a choice of sweet or savoury snack, depending on the duration and time of the day. If the flight is at least two hours long, "stroopwafel" cookies are served before the descent. Most alcoholic beverages are free-of-charge for all passengers. After a successful trial period, KLM introduced à la carte meals in Economy Class on 14 September 2011; Dutch, Japanese, Italian, cold delicacies, and Indonesian meals are offered.
Special meals, include children's, vegetarian, medical, and religious meals, can be requested in each class up to 24 or 36 hours before departure. On flights to India, China, South Korea, and Japan, KLM offers authentic Asian meals in all classes. Meals served on KLM flights departing from Amsterdam are provided by KLM Catering Services.
In September 2016, KLM launched the world's first in-flight draft beer under the partnership with Heineken. The new service made its premiere aboard a flight to Curaçao in the airline's World Business Class cabin.
KLM Royal Dutch Airlines is the flag carrier airline of the Netherlands. KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group and a member of the SkyTeam airline alliance.
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