Emirates

Emirates

Arabic: طَيَران الإمارات . Ṭayarān Al-Imārāt) is one of two flag carriers of the United Arab Emirates (the other being Etihad). Based in Garhoud, Dubai, the airline is a subsidiary of The Emirates Group, which is owned by the government of Dubai' s Investment Corporation of Dubai. It is also the largest airline in the Middle East, operating over 3,600 flights per week from its hub at Terminal 3 of Dubai International Airport before the COVID-19 pandemic. It operates to more than 150 cities in 80 countries across 6 continents through its fleet of nearly 300 aircraft. Cargo activities are undertaken by Emirates SkyCargo.

Emirates is the world' s fourth-largest airline by scheduled revenue passenger-kilometers flown, and the second-largest in terms of freight tonne-kilometers flown.

During the mid-1980s, Gulf Air began to cut back its services to Dubai. As a result, Emirates was conceived on March 15th, 1985, with backing from Dubai' s royal family, with Pakistan International Airlines giving two of the airline' s first aircraft. With $10 million in start-up capital, it was required to operate independently of government subsidy. Pakistan International Airlines provided free training facilities to Emirates' cabin crew at Karachi airport. The airline was headed by Ahmed bin Saeed Al Maktoum, the airline' s present chairman. In the years following its founding, the airline expanded both its fleet and its destinations. In October 2008, Emirates moved all operations at Dubai International Airport to Terminal 3.

Emirates operates a mixed fleet of Airbus and Boeing wide-body aircraft, and is one of the few airlines to operate an all-wide-body aircraft fleet (excluding Emirates Executive). As of December 2021, Emirates is the largest Airbus A380 operator with 119 aircraft in service, and with one aircraft having been retired. Since its introduction, the Airbus A380 has become an integral part of the Emirates fleet, especially on long-haul, high-density routes. Emirates is also the world' s largest Boeing 777 operator with 134 aircraft in service. The company slogans have included "Be good to yourself and fly Emirates"' , "From Dubai to destinations around the world", "Fly Emirates Keep Discovering", "The finest in the sky", and "Hello Tomorrow" (also used recently); the current slogan is "Fly Emirates, Fly Better".

In the 1990s, Emirates launched its first set of commercials with the slogan "So be good to yourself, Fly Emirates". In 1999, it launched a very rare A330-200 launch commercial with different pictures showing its aircraft with the original logo and the current logo (which was launched a few months before).

Commercials have reappeared in 2002, though the airline would not adopt the slogan "Fly Emirates. Keep Discovering" until 2004. In 2008, Emirates launched a slogan mainly revolving around its route network of 100 destinations in 59+ countries across six continents – "Fly Emirates. Keep Discovering", "Fly Emirates. To over Six Continents", and "Hello Tomorrow". Emirates currently uses the slogan "Fly Better".

Emirates introduced a new design in August 2008 for its 16,000 uniformed staff, designed by Simon Jersey. The offboard uniform includes the Emirates hat, red kick-pleats in the skirts, more fitted blouses, and the return of red leather shoes and handbags. For the onboard uniform, male and female cabin crew wear service waistcoats in place of the previously worn service jackets and tabards. The male flight attendants wear a chocolate brown suit, featuring pinstripes, with a cream shirt and caramel, honey and red tie. Both male and female pursers wear this chocolate brown color, but with no red featured.

Since its formation in 1985, though to a limited extent until all were repainted, Emirates aircraft carried a section of the United Arab Emirates flag on the tail fins, a calligraphy of the logo in Arabic on the engines, and the "Emirates" logo on the fuselage both in Arabic and English. The colour scheme used since 1985 was changed in November 1999 to the one still in use today. This change had the modification of logotype, the enlargement and move of the English logo (the Arabic remaining smaller) towards the front of the aircraft, and a different, flowing flag on the tailfin.

In 2022, Emirates launched two commercials featuring a "flight attendant" standing on the spire of the Burj Khalifa. The first commercial was about the UAE moving to the UK' s Amber list in the wake of the COVID-19 travel restrictions. The second commercial was to promote the Expo 2020 event with an Airbus A380, painted in a special livery, circling the woman. The woman in the videos was actually a qualified stuntwoman dressed as an Emirates flight attendant.

Emirates fleet
As of January 2022, Emirates operates a fleet of 254 passenger aircraft and 10 cargo aircraft operated by Emirates SkyCargo. Emirates operates the largest fleet of both the Airbus A380 and Boeing 777 aircraft in the world, with one A319 as an executive jet. Emirates has had no narrow-body aircraft in its mainline fleet since 1995.

In July 2014, Emirates finalized an order for 150 Boeing 777X aircraft (this number later reduced, see below), consisting of 35 777-8s and 115 777-9s, and, as of October 2017, was expected to become the launch operator for the 777X in mid-2020. In November 2017, it signed a commitment for 40 787-10s, but by early 2019, it was considering cancelling this order because engine margins were insufficient for the hot Dubai weather, in favour of the A350.

In February 2019, Emirates signed a memorandum of understanding with Airbus for 40 A330-900s and 30 A350-900s, while reducing its total A380 order to eight (with the last one to be delivered in 2022) after which Airbus will cease production of the A380. Emirates received the final A380 built by Airbus on December 16, 2021. It was the 123rd A380 to join the fleet. The delivery officially closing the Airbus A380 production 14 years after the first delivery to Singapore Airlines in 2007.

In November 2019, Emirates announced an order of 50 A350-900s worth US$16 billion that superseded the February memorandum of understanding. Also in November 2019, Emirates placed an order for 30 Boeing 787-9 Dreamliners for a value of US$8.8 billion with deliveries to commence in 2023, while reducing its order of 777Xs from 150 to 126.

In December, Emirates reduced further 777X orders from 126 to 115. Being the largest operator of the A380, Emirates maintains its fleet via the MRO subsidiary of Safran, OEMServices

Cabin First class

The two types of first class seating are the fully enclosed suite with a floor-to-ceiling door and a private suite with doors that close, but do not extend to the ceiling. Both suites come complete with closing doors to ensure privacy, a minibar, a coat rack, and storage. They also feature the ICE system on a 23-inch-wide (58 cm) LCD screen in the private suites and a 32-inch-wide (81 cm) on the fully enclosed suite. The seat converts into a 2-metre-long (79 in) fully flat bed. Private suites are available on three-class Airbus A380-800 and three-class Boeing 777-300ER aircraft. The fully enclosed suites are available on its newly delivered Boeing 777-300ER aircraft.

On its newly delivered Airbus A380-800, first class features private suites, two shower-equipped lavatories and spa,[95] and access to the first/business class bar area and lounge. Premium class seating is located on the entire upper deck of A380-800 aircraft.

Emirates introduced a new first-class cabin for its Boeing 777-300ER fleet on 12 November 2017 and first flight to Brussels and Geneva on 1 December 2017. The new first-class cabin is configured with six suites on a 1-1-1 layout. The middle suites come with virtual windows that project live feed from the outside of the aircraft on real time. Both the middle suites are equipped with three virtual windows, which are high-definition LCD screens that relay real-time images using HD cameras on either side of the aircraft. Amenities include two minibars placed on either side of the entertainment screen, a 13-inch tablet with a front camera to communicate with the cabin crew and to order room service, and a panel to control the lighting and temperature inside the suite. Emirates has also introduced a new seat in collaboration with Mercedes-Benz, which features a new zero-gravity position. The suites are expected to resemble "a private bedroom on a luxury yacht".

Business class

Business class on Boeing 777-200LRs and Boeing 777-300ERs feature seats with a 1.5-metre-long (60 in) pitch that recline to 2-metre-long (79 in), angled lie-flat beds. Amenities include massage function, privacy partition, winged headrest with six-way movement, two individual reading lights, and an overhead light per seat; in-seat power supply, USB ports, and an RCA socket for laptop connection; and over 600 channels of entertainment on ICE, shown on a 23 in-wide (58 cm) HD TV screen.

On Airbus A380-800 aircraft, the seats recline to form a fully flat bed and are equipped with personal minibars. The unique staggered layout makes half of the business-class seats on Emirates A380 23 cm (9 in) shorter than the others, at only 1.8 m (70 in) long. Business class passengers also have access to an on-board bar at the rear of the aircraft.

Premium economy class

Currently, only six Airbus A380 aircraft in Emirates' fleet have a premium economy class; the cabin is also set to be introduced alongside the delivery of Emirates' first Boeing 777X (around 2025). These seats are also set to be fitted on the airline' s Boeing 777-300ERs. As of December 2020, it has now been officially announced by Tim Clark, Emirates CEO, that the premium economy cabins will be equipped with the Recaro PL3530 seats. Emirates has also introduced a new retrofit program scheduled to begin at the end of 2022; by the end of the program, 52 Airbus A380s and 53 Boeing 777s will be fitted with premium economy.

Economy class Emirates economy class offers a 79–81-centimetre-long (31–32 in) seat pitch on Airbus aircraft and 86 cm (34 in) on Boeing aircraft, with standard seat width (except on the Boeing 777 fleet). Emirates has 10 seats per row on its Boeing 777 fleet. The seat features adjustable headrests, a 3000-channel ICE in-flight entertainment system, and in-seat laptop power outlets on newer aircraft and laptop recharging facilities in galleys in older aircraft. Additional recline is used on A380 economy-class seats.

Catering

An appetizer served in business class on Emirates

An on-board meal served in economy class
Catering on Emirates flights from Dubai International is provided by Emirates Flight Catering, which operates one of the largest airline catering facilities in the world. Emirates also offers special meal options, in all classes, based on age, dietary restrictions and preference, and religious observance. Special meals must be ordered in advance, at least 24 hours before the flight departure time. All meals, however, are prepared according to Halal dietary guidelines. In June 2018, Emirates signed a $40 million joint venture with Oakland, California-based Crop One Holdings, to build and maintain the world' s largest hydroponic growing facility. It will provide daily yields of roughly 3 tons of leafy greens per day to all flights, with a near 150,000 square foot indoor, vertical farm.

In-flight entertainment system
Emirates became one of the first group of airlines in the world to introduce a personal entertainment system on a commercial aircraft in 1992, with Virgin Atlantic introducing a similar system throughout the cabins of its aircraft. All three classes feature a personal in-flight entertainment (IFE) system on Emirates aircraft. There are two types of entertainment system on Emirates: ICE and ICE Digital Widescreen.

In 2012, Emirates introduced larger high-definition IFE screens in all classes. The new IFE is the first to be fully high definition, and in economy, the screens are the largest offered by any airline. The new IFE will only be installed on the Airbus A380 fleet and the newly delivered Boeing 777s.

ICE
An Emirates economy class seat equipped with the ICE (information, communication, entertainment) in-flight entertainment system ICE (information, communication, entertainment) is the in-flight entertainment system operated by Emirates.

Introduced in 2003, ICE is available on all new aircraft and now features 4,000 channels (on most flights) to all passengers. ICE is found on the airline' s Airbus A380-800, Boeing 777-200LR and Boeing 777-300ER.

In July 2007, Emirates introduced ICE Digital Widescreen, an updated version of ICE. It offered over 1200 channels of selected entertainment available to all passengers. ICE Digital Widescreen is available on all new aircraft.

In 2015, Emirates upgraded its ICE system to the new eX3 system, which includes new upgrades that improved passenger experience, such as handset with more controls, larger screens, new sockets, some 3,500 channels of movies, TV shows, music, and games, on demand and in multiple languages, new ICE features, such as a Voyager app, Bluetooth audio, and personal video playback. This is fitted in 2009 onward aircraft B777 and A380, as well as installed on new aircraft that will be delivered to the airline.

According to Emirates, ICE has received more awards than any other airline in the world for inflight entertainment.

Information
The system is based on the 3000i system from Panasonic Avionics Corporation. ICE provides passengers with a direct data link to BBC News. ICE is the first IFE system to be connected directly to automatic news updates. This is complemented by ICE' s Airshow moving-map software from Rockwell Collins. Exterior cameras located on the aircraft can be viewed by any passenger, through the IFE system, during takeoff, cruise, and landing. Emirates was also one of the first airlines to introduce high-speed, in-flight internet service along with Singapore Airlines, by installing the Inmarsat' s satellite system and became the second airline in the world to offer live international television broadcasts using the same system.

Communication
ICE has a link to an in-flight email server, which allows passengers to access, send, or receive emails for US$1 per message. ICE also supports a seat-to-seat chat service. In November 2006, the airline signed a deal with mobile communications firm AeroMobile to allow in-flight use of mobile phones to call or text people on the ground. The service was first introduced in March 2008.

Entertainment
The ICE system includes movies, music, and video games. ICE offers over 600 on-demand movie titles, over 2000 video on demand and prerecorded television channels, over 1000 hours of music, and over 100 video-game titles. ICE can be accessed in more than 40 languages, including English, French, German, Russian, Spanish, Arabic, Chinese, Hindi, Urdu, Persian, Korean, Tamil, Thai, Dutch, Swedish, Italian, and Japanese. Since 2003, all entertainment options are available on demand to all classes with options to pause, forward, and rewind them.

Emirates began to offer docking capability for Apple Inc.' s iPod portable music and video player in mid-2007. This allows the device' s battery to be charged, and integrates with Emirates' in-flight entertainment (IFE) system. The IFE system can play music, television shows, or movies stored on the iPod, and function as a control system.

Ground services

The Emirates Lounge at Glasgow Airport

Passengers may check in between 2 and 24 hours prior to departure at Dubai International Airport, as well as at certain stations of the Dubai Metro. All Emirates flights are now operated exclusively from Terminal 3 at Dubai International Airport.

Lounges

The Emirates Lounge in Cape Town Airport
First- and business-class passengers and Skywards Platinum and Gold members have access to 33 Emirates lounges in 32 cities. Skywards Silver members can use the lounges at Dubai Airport only. At airports in which Emirates does not operate a departure lounge, a third-party departure lounge is usually provided for first- and business-class passengers and Skywards Platinum and Gold members.

Chauffeur-drive
Complimentary chauffeur-driven airport transfers are available to business- and first-class passengers in over 75 cities to airports.
In Dubai, Emirates uses the new BMW 5 Series Touring car for business-class passengers, and the Mercedes-Benz S-Class sedan for first-class passengers.
In other countries, the type of vehicle varies depending on the location and service provider that the airline has contracted.
Frequent-flyer program

The Emirates Group § Loyalty programs
Emirates Skywards is the frequent-flyer program of Emirates launched in 2000. The program had over 16 million members as of 2016. The program uses two separate points systems – Skywards Miles as the currency that can be redeemed for benefits, and Tier Miles as the metric that determines a member' s tier status.

The four tiers are Blue, Silver, Gold, and Platinum. Every new customer becomes a Blue member upon registration, which is free of charge. Silver tier requires 25,000 Tier Miles, Gold tier requires 50,000 Tier Miles, and Platinum tier requires 150,000 Tier Miles for qualification, respectively.

Emirates Skywards has partners across airlines, banks, hotels, car rentals, and retail/lifestyle verticals.

As of 2016, Emirates has frequent-flyer partnerships with Alaska Airlines, easyJet, Japan Airlines, Jet Airways, JetBlue, Jetstar, Korean Air, Malaysia Airlines, Qantas, S7 Airlines, South African Airways, TAP Portugal, Virgin America, Air Mauritius, and GOL.

Emirates Skywards has partnered with Starwood Preferred Guest (also known as SPG, the loyalty program of Starwood Hotels and Resorts) to bring its members Your World Rewards. This allows Emirates Skywards members to earn both Skywards Miles and Starpoints (the loyalty currency for SPG program) when they either fly with Emirates to over 150 destinations or stay at any of SPG' s 1,200 Starwood Hotels and Resorts.

Another noteworthy partnership is Emirates Skywards partnership with Dubai Duty Free (DDF), which was launched in 2016. This partnership allows members to spend their Skywards Miles at participating DDF outlets when they travel through Dubai airports. Members can redeem their Skywards Miles for duty-free products at Dubai International airport and Al Maktoum International at Dubai South. Redemptions start from 4,500 Skywards Miles (worth AED 100), and members can instantly redeem Skywards Miles at the checkout. Each additional Dirham (AED) is equivalent to 45 Skywards Miles, with no upper limit to the number of Skywards Miles that can be spent.

From 28 August 2016, Emirates Skywards enabled its members to use miles or a combination of cash and miles (Cash+Miles) to pay for an EK published fare as a form of payment.

This benefit allows members to redeem a minimum of 2000 Skywards Miles and a maximum of total amount of base fare in Skywards Miles. Cash + miles is used as a form of payment for the base fare only and excludes taxes and carrier-imposed charges. This benefit is available on Emirates flights only and not available on any other airlines with which Emirates has a codeshare agreement.

Cash+Miles offers Emirates Skywards members more choice and flexibility when it comes to spending their Skywards Miles. This is available in all classes and is applicable to all fare types.

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